How to custom order

Each of my bespoke and custom made pieces are truely unique and designed with the intention of creating a very special piece of jewellery just for you or a loved one. Rest assured, you will be wearing a totally unique piece that over time will become a much cherished favourite.

What Does Handcrafted Mean?
Handmade from precious metals, genuine antique seaglass  and quality raw materials in my studio by me. Customers buy from me because they appreciate my  artisan craftsmanship, my unique approach to designs, my aesthetic and my desire to achieve their vision.
Commissioning and wearing a custom piece will reflect your individual style, your desire to be unique and your appreciation of non mass-produced jewellery. 

Tell me the Process.
It is as simple as emailing me info@kriketbroadhurst.com with Custom Order in the subject line. Give me as much information as possible about the colours, size and shapes of the seaglass or stones you would like. It may be something as simple as a long gold chain with 2 charms and a piece of seaglass to a gemstone and seaglass ring.
I will then give you an idea of costing, time before delivery can be expected and the ongoing process. You can read this quick blog post on commissioning rings.

Do I need to be in Sydney in Order to Request a Custom Order?
No, you don't, as long as you have access to a computer we can manage just fine. Most of my commissions are done long distance.

What materials do you work with?
All my seaglass is genuine, antique seaglass and is only from a few select locations, Seaham in the UK, Japan and Iceland. I choose to work with this glass because it is of a superior quality, is hard wearing, beautiful and lush. I source my stones from reputable merchants in Sydney. 
I work with recycled sterling silver, argentium silver, 14k gold, 14k gold filled, rose gold filled. depending on your design I will recommend appropriate metals to you.

How Long Does it Take?
Custom pieces can take 3-9 weeks, depending on the complexity, materials and my schedule.
If you would like you order by a certain time, please let me know and I will accomodate you as best I can. Fast tracking an order can attract an additional fee.

How is my piece shipped?
Australian customers: Pieces will be sent via  Australia Post - and depending on the cost of the piece will be sent registered, insured mail. 
International customers: Pieces will either be sent by Australia Post Standard tracked delivery or via DHL.
Tracking, insurance & signature on delivery may be included and a postage quote will be provided during the design consultation.
Please note, International packages may be subjected to taxes and duties upon arrival, I will not be responsible for the cost of clearing your items through customs. I highly recommend you research your local import fees prior to completing your order.

What is Your Returns Policy?
I am sorry but custom orders are not refundable and cannot be returned or exchanged. Each piece is designed and made by hand, with many hours spent designing and consulting to ensure the final product is what you invisage. Pieces that are faulty due to craftsmanship will be repaired at no extra cost to you.

For more info please refer to my T&C's page.