How to custom order
Each of our bespoke and custom made pieces are designed with the intention of creating a very special piece of jewellery just for you or a loved one.
Rest assured, you will be wearing a totally unique piece, that over time is sure to become a much cherished favourite.
Teal blue seaglass nugget with white sapphire.
What Does Handcrafted Mean?
Handmade from precious metals, genuine antique seaglass and quality raw materials in our studio. Customers buy from us because they appreciate Kriket's artisan craftsmanship, our unique approach to designs and our aesthetic, as well as our desire to achieve your vision.
Commissioning and wearing a custom piece will reflect your individual style, your desire to be unique and your appreciation of non mass-produced jewellery.
Rare teal green seaglass nugget with 14k gold gem set charm.
Tell me the Process.
Simply email us at firstname.lastname@example.org with Custom Order in the subject line. Give us as much information as possible about the colours, size and shapes of the seaglass or stones you would like. Have a browse through the Inspiration Collection for ideas. It may be something as simple as a long gold chain with 2 charms and a piece of seaglass, to a gemstone and seaglass ring.
We will then give you an idea of costing, estimated time of delivery and the ongoing process. You can read this quick blog post on commissioning rings.
Customer's own amethyst set into a 14k gold Art Deco-inspired pendant design.
Do I need to be in Sydney in Order to Request a Custom Order?
No, you don't, as long as you have access to a computer we can manage just fine. Most of our commissions are done long distance.
Seaglass ring stacked with small tourmaline ring.
What materials do you work with?
All our seaglass is genuine, antique seaglass and is only from a few select locations – Seaham in the UK, Japan and Iceland. We choose to work with this glass because it is of a superior quality, is hard wearing and beautiful. We source our gemstones from reputable merchants in Sydney.
We work with recycled sterling silver, argentium silver, 14k gold, 14k gold filled, and rose gold filled. Depending on your design Kriket will recommend appropriate metals for you.
How Long Does it Take?
Custom pieces can take 3-9 weeks, depending on the complexity, materials and our schedule. If you would like your piece completed by a certain time, please let us know and we will accomodate you as best we can. Fast tracking an order can attract an additional fee.
How is my piece shipped?
Australian customers: Pieces will be sent via Australia Post - and depending on the cost of the piece will be sent registered, insured mail.
International customers: Pieces will either be sent by Australia Post Standard tracked delivery or via DHL.
Tracking, insurance & signature on delivery may be included and a postage quote will be provided during the design consultation.
Please note, International packages may be subjected to taxes and duties upon arrival, We will not be responsible for the cost of clearing your items through customs. We highly recommend you research your local import fees prior to completing your order.
What is Your Returns Policy?
We are sorry but custom orders are not refundable and cannot be returned or exchanged. Each piece is designed and made by hand, with many hours spent designing and consulting to ensure the final product is what you invisage. Pieces that are faulty due to craftsmanship will be repaired at no extra cost to you.
For more info please refer to the T&C's page.