💧Estimated shipping times:
💧Buyers are responsible for any customs and import taxes that may apply to their order.
💧Returns & Exchanges because You Changed Your mind?
I gladly accept returns and exchanges on MOST items, please contact me within 5 days of delivery. Cost of returns and original shipping costs are the buyers responsibility. I do not accept returns or exchanges on custom or personalised pieces or rings that are made to size. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for them.
💧Returns Process: After contacting me regarding the return you must ship items back within 21 days of receiving them, you need to get proof of postage from your Postal service.
💧Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. I will only refund the cost of the item not the shipping cost to get the item to you. That will be deducted from the order.
💧Faulty or Damaged Jewellery: In the extremely unlikely situation your piece arrives and it is faulty due to workmanship I will incur all costs to return the piece to me for either repair or exchange or a full refund.
💧Custom and Personalised Orders: Just contact me if you would like a custom order, I am more than happy to help. I can make commissioned pieces to your specification but may need a little more time if different materials need to be purchased. I can also fast track a special order but charges may apply if the turnaround does not fit within my work schedule. Special orders must be paid for in full before they will be posted, I do not offer refunds or exchanges on custom orders.
💧Sizing Details: All sizes & lengths are described in my listings. Please take the time to read them correctly & I suggest you get a ruler so that you have an accurate idea of the size I describe.
It is so easy to assume something will fit fine, only to be bitterly disappointed when it arrives & the size is not as you imagined. If you want anything adjusted or made to a different size there is generally no extra cost, just let me know at checkout or email me on email@example.com.
If however, you want a much longer chain than the one listed I will charge you additional materials charge, depending on the metal. Please email me prior to purchasing to ensure I can meet your specifications.
Depending on where you are in the world you will be told either a number from 1 to 12 1/2 if in the US, a letter from A-B if in the UK & a number from 38-69 if you are in Europe. It is imperative I get your ring size correct so if I am at all confused I will email you to double check your size.
Sizing by using a piece of string or tape is NOT an accurate way to measure your ring size. Take it from me, my boyfriend tried to do it this way for my engagement ting when I was sleeping & it went terribly wrong!
💧Gift Wrapping & Packaging: I have gone to a great deal of effort to produce beautiful, unique jewellery & I want to deliver it to you beautifully packaged, ready to give as a gift or to open yourself. All my jewellery either comes wrapped in a special little pillow packet or a specifically designed jewellery box with an information card telling you about the sea glass as well as care instructions.I am more than happy to add a note if you would like the jewellery to be sent as a gift to an alternate address than your own. Please make sure you email me as soon as possible with the name, address & message you would like sent with the parcel. I aim to send parcels out as soon as funds are cleared, usually in 1-3 days of purchase.
💧Postage & Delivery:AUSTRALIAN CUSTOMERS PLEASE NOTE:
For orders $100 or less:Orders are sent via Australia Post Large LetterPostage can take up to 7 business days.Tracked and Express shipping upgrade is available at checkout.
Orders are sent via Australia Post Express/Tracked service and will need to be signed for, please let me know if you don't want this method.
Orders under $100:
TRACKING IS NOT INCLUDED WITH YOUR ORDER. Parcels can take up to 4 weeks to reach you. You will have the option to choose tracked shipping at checkout.
Orders between $100 - $300.
TRACKED SHIPPING IS INCLUDED WITH YOUR ORDER.
Your jewellery will be shipped via Standard, tracked shipping and parcels can take up to 4 weeks. You will have the option to choose faster shipping via Express shipping with DHL at checkout.
Orders over $300.
SHIPPED VIA DHL AND IS FULLY TRACKABLE.
Delivery times vary depending on where you are located and your Countries Customs Clearance, but usually your parcel will be with you within 5-10 business days or faster.
Please contact me at firstname.lastname@example.org
You will not be charged any taxes on your jewellery within Australia or when it leaves Australia. Please do not ask me to label your parcel as a 'gift' as this is not legal & I will decline such a request.