Please read all shop, shipping and refund policies before you purchase. By purchasing an item from my shop you are agreeing to the following terms and conditions outlined below so please take a moment to read all of my shop policies carefully before purchase.
Your order will be hand made by me in my studio and like all fine things it may take a day or 2, so usually your order will be shipped within 2-4 days of receiving payment. Sometimes there may be a delay to this time frame and if there is I will contact you to let you know. If you need a piece of jewellery in a super hurry I will do everything I can to make that possible for you but PLEASE email me firstname.lastname@example.org BEFORE purchasing to ensure I can meet your deadline. Additional costs will be incurred for a fast tracked order.
COLOUR, PHOTOGRAPHS, DESCRIPTIONS:
I really strive to give my customers an honest representation of my jewellery within the description and the photos of each listing in my shop. Where possible I endeavour to include a model wearing my jewellery as well. My model is about a UK /AUST size 10; European 38; US size 6 and she has olive skin tone.
My beads are all handcrafted individually and as such each one is completely unique & one off. I shape and mould my beads by hand and so while they are of similar standard, shapes and sizes, they are by no means exact copies of each other. With this in mind, beads on earrings will be slightly different to each other which adds to the charm of them.
Please bear in mind monitors will display colours slightly differently, I upload my photos on an iMAC and they are as true to their actual colour as possible. Each firing will also produce slight variants in colour and surface. For the bead jewellery only, you will not be receiving the pieces photographed so please allow for slight differences in shape, colour and form.
Rest assured you are receiving a total ONE off, made just for you! Some of my photographs are taken very close up to show every detail of the item. It is also important to read all information within each listing – including measurements. If you have a query then don’t hesitate to contact me.
All jewellery is sent in small jewellery boxes or pillow boxes that are gift wrapped with tissue paper and gorgeous coloured string or raffia. I use bubblewrap around the box to insure a snug journey to you. If you would like to send the purchase as a gift straight to a friend I am happy to add a small gift tag with a message on your behalf. Please email me with the details of what you would like added.
Australian postage is free. Packages are sent as small letters if under $50 value, and by tracked post if over $50 value (Australia Post) and can take up to 6 days delivery. Please contact me if you require insurance on your purchase.
You have the option to upgrade to Express post including tracking, please contact me if you would like this option.
Rest of the World:
International packages are sent with Australia Post and include tracking, and can take up to 14 days or more for delivery. You will be provided with a tracking number and insurance.
Orders under AU$50.00 are free.
Orders over $50 cost:
New Zealand AU$6.10
Rest of Asia AU$8.65
USA & Canada AU$10.00
Europe (including UK & Ireland) AU$14.70
Rest of the World AU$14.70
Here is a currency converter if you want to check the prices in your currency.
CUSTOMS, DUTIES AND EXCISE CHARGES:
Because Australia is outside the Eurozone you may pay an import duty on your package. Each customer is responsible for any potential import fees levied by their countries border control. I am not accountable to pay for any of these fees. Please ask at your local Post Office or Customs Office for likely charges.
UK CUSTOMERS are required to pay duty and taxes on articles over £15. I believe the United Kingdom will admit articles up to the value of £15 free of duty and taxes.
BEADS: The ceramic beads by nature are strong and durable and will last for many years with care and common sense. they can be worn in the pool and the sea.
I lightly oil my pieces with olive oil to bring out their shine. With regular wear the glass can dry out. Just buff with a little oil and a dry cloth, but be careful not to pop the piece straight on over clothes in case there is any residual oil.
Avoid contact with any chemical – including perfumes or harsh jewellery cleaners.
All gold filled and silver jewellery will require regular polishing and can be cleaned gently with a soft silver polishing cloth to restore shine and brightness. All 14k gold filled rings are joined together with solid 14k yellow gold solder. The solder join on a gold filled ring may be more noticeable due to the slight difference in colour, this is not a flaw and every seam is blended carefully. Oxidisation of the surface of the jewellery happens with contact to the air. I always suggest placing jewellery in bags, boxes or hung away from bathrooms or harsh light.
Occasionally a necklace may be too long and needs to be adjusted. For this reason I urge you to check the length you require and email me your specifications. I will not charge extra to shorten or lengthen a necklace by a few cm’s BEFORE the piece is sent. If after you receive your piece you would like it adjusted in length or size then please email me to discuss this. You would be responsible for all postage and potentially a small resizing fee – depending on details and item.
I check all my pieces for quality and finish before they are sent out to you. While I believe you will love your purchase I understand that sometimes pieces are not quite right for you or not quite as you imagined. If you don’t feel you can gift your purchase on, then I am happy to offer a refund to you on all purchases including earrings with exception on custom made designs or specially commissioned pieces.
I will only submit a refund however, if the jewellery is returned in the exact state I sent it to you in. It must be in its original packaging, undamaged and unworn (you are welcome to try earrings on to see if they are right for you). You will have to pay the return postage fee as well. I will refund the jewellery amount less the original postage cost to your destination and less a AU$7.00 processing fee. Please make sure it is within your interest to return low cost items as the amount you receive back may not be worth it.
If your piece is faulty when you receive it I will of course replace it with no cost to you. I will only offer a refund once I have assessed the problem to make sure the claim is genuine. Please contact me immediately if you require a replacement or refund so that I can resolve the matter efficiently and quickly.